This was our first trip to Merida. We (there were 5 in our group) were getting in very late and also had a 6am flight on the day we left. I didn’t want to be trying to figure out transportation on the fly at those times of the day and discovered Yucatan Connection and booked our trips from/to the airport with them. Even though our flight was late (and it was almost 11pm after clearing immigration) Ruben was there waiting for us holding a sign with my name and we were very happy to see him!. Ruben didn’t speak a lot of English but he guided us to the Van, got all of our luggage loaded, offered us some cold bottles of water and then took us right to the front door of our hotel and got us unloaded.
On the way back to the airport a week later, Ruben again was there right on time at our hotel to pick us up at our much-too-early pickup time of 4am to make our 6am flight.
We had great communication with Luis from Yucatan Connection via email in making the arrangements and confirming pickups. They send an email invoice for payment 2 days before each ride and payment was handled via PayPal which I found very convenient.
5 Stars for sure for the team at Yucatan Connection – it made that part of our trip stress free.
Robert J. Springfield, MO March 2024
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